Shipping/Returns

Shipping


Standard: FREE for orders over $300

$10.00 for orders under $300

2-5 business days* for capital cities/metro areas


Express: $15.00 for all orders

1-3 business days* for capital cities/metro areas

Regional and rural areas please allow up to 1-2 additional business days*

 

International: $20.00

Standard 7-15 business days

 

*YOUR ORDER WILL BE DISPATCHED WITHIN 1-2 BUSINESS DAYS. PLEASE NOTE, DURING SALE EVENTS OR WITHIN 3 DAYS OF A NEW DROP YOU MAY EXPERIENCE A 3-5 DELAY IN RECEIVING YOUR ORDER.


Please note that stated transit times are estimates only and may be influenced by factors beyond The Robe and our nominated shipping parties reasonable control. For example, customs and quarantine processing requirements, weekends and public The Robe does not guarantee transit times or represent that transit times will be achieved.


Tracking

Once your order has been confirmed, you will receive a shipment notification. This will include your orders tracking ID.

You can track your order via the link provided in the email, or directly via the carrier's website.

 

 

Returns

All sales are final. 

Since we provide accurate descriptions and images of each item, we cannot give refunds for items that do not fit or for minor imperfections.

Please note because most items are pre-loved and vintage, they may have slight imperfections due to age and wear. We do our best to list any and all flaws in the item description. However, we may overlook small flaws.

We try to show the exact colour however colours may differ slightly, depending on your computer or phone and monitor settings. WE DO NOT GIVE REFUNDS FOR THIS.

For items that state *tags attached* we offer a 7 day refund. For a refund, exchange or return you will need to send an email to katie@therobe.net with the invoice/order number with a request for either a refund or exchange and we will email you a Return Authorisation Number (RAN).

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Once you receive your RAN you have 7 days to return the item/s.